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What It Is How It Works Six Focus Areas Sample Report
Your Score
What Your Score Means What You Receive
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The Operational Picture You've Never Had

You spent years building it.
See it clearly before anyone else does.

Most owners go to sell their business without ever having a clear picture of what's actually there — not the financials, but the operations. The team structure, the documentation, the client relationships, the systems. DealFax gives you that picture — scored, benchmarked, and grounded in evidence — before it matters most.

300 scored indicators
30 dimensions scored
16 public data sources
Your industry and geography
From $395
Sample · Summit Mechanical LLC
2.8
/ 5.0
Conditionally Ready
Owner Dependency
Revenue Quality
Customer Health
Know before a buyer looks 300 scored indicators Protect enterprise value at transition Starting at $395
What It Is
Operational Readiness

A structured assessment of your business —
built from 16 public data sources.

DealFax evaluates 30 operational dimensions across six focus areas — beyond the income statement. Your team depth, documentation quality, customer relationships, succession readiness, and compliance standing. Each assessment combines your operational information with industry benchmarks drawn from public datasets for your specific sector and geography, plus independently verified compliance records checked against public records for wherever you operate.

Most transitions aren't planned. A buyer appears. A partner exits. A health event forces the issue. The Exit Planning Institute finds the majority of business owners have no written exit plan when they begin contemplating a sale. (Exit Planning Institute, 2023 State of Owner Readiness)

"Owners are up to their eyeballs running their business, they aren't thinking about the exit plan."
Jennifer Rose — Executive Director, Central Fairfax Chamber of Commerce
See How It Works
Business Value Lifecycle
Where DealFax fits
BUILD ASSESS MARKET CLOSE ◆ DealFax happens here
2.8
Before
90-Day Plan
3.5+
After
Owner Dependency
2.2
Revenue Quality
2.6
Workforce Stability
3.2
Customer Health
3.4
The Process
How It Works

Three steps.
No advance preparation needed.

You don't need an imminent sale to benefit. The earlier you know where you stand, the more time you have to change it.

1
Tell us about your business
Step 01
Tell us about your business

A short intake form followed by a structured discovery call. We ask the questions and work through your business with you — no advance preparation or deal experience needed.

45–60 minute call
2
BENCHMARK ANALYSIS BLS · OSHA · Census BLS OSHA Licensing Census Google Reviews
Step 02
We assess and benchmark

Your business is assessed using 16 public data sources alongside your own operational information — industry benchmarks drawn from federal and Census datasets for your sector and geography, compliance records verified against public databases for wherever you operate, and a structured interview and document review. An assessor applies the scoring rubric across all 30 dimensions against defined evidence criteria.

10 business days
3
DealFax Report 3.5 TRANSACTION-READY Contracts done SOPs complete Cloud migrated +0.7 score lift DELIVERED 5-10 days
Step 03
You get a report and a plan

A plain-language report with your readiness score, what each risk costs at the negotiating table, and a prioritized 90-day roadmap to improve your position before you list.

PDF report + readout call
What We Assess
Six Focus Areas

Six operational areas.
30 dimensions · 300 scored indicators.

Select an area to explore what we evaluate, what each dimension measures, and why it matters when a business goes to market.

Area 01 · Owner Dependency · 7 dimensions · 58 indicators
Can this business run without you?

When key relationships, decisions, pricing authority, and institutional knowledge all route through one person, the business's continuity depends entirely on that person staying. We map the specific touch points where the business depends on the owner's direct involvement — and what that dependency looks like when documented.

Decision authority documentation
Client relationship ownership
Vendor & supplier relationships
Pricing and quoting authority
Daily operational involvement
Revenue tied to owner presence
Did You Know?
In lower-middle market service transactions, valuation discounts are commonly applied when no formal delegation of authority exists. Owner-dependent revenue is one of the most cited factors in deal restructuring and earnout conditions. (IBBA & M&A Source, Market Pulse, Q4 2023; Graebner, Academy of Management Journal, 2009)
Area 02 · Revenue Quality · 6 dimensions · 55 indicators
How defensible is the revenue?

Not all revenue carries the same weight. Contracted recurring revenue, handshake relationships, customer concentration, and project-based work each represent a different level of certainty about what the business will generate going forward. We score your revenue mix and benchmark growth against public industry data for your sector and size class.

Customer concentration analysis
Recurring vs. project revenue split
Contract documentation quality
Revenue growth vs. market benchmarks
Pricing consistency
Revenue seasonality
Did You Know?
A single customer representing more than 15% of revenue on a handshake relationship is a material risk in most lower-middle market transactions — often triggering earnout structures or direct price reductions. (IBBA & M&A Source, Market Pulse, Q4 2023; BizBuySell Insight Report, 2024)
Area 03 · Operational Systems · 5 dimensions · 50 indicators
Can a new owner verify how it works?

Processes that exist only in people's heads don't transfer reliably. Undocumented workflows, desktop-only accounting, and paper records create verification problems for anyone who needs to understand how the business operates without the current owner present. We evaluate your systems infrastructure and documentation maturity against defined criteria.

SOP documentation completeness
Accounting software & cloud access
Field management system (FSM/CRM)
Digital vs. paper records
Technology stack and upgrade risk
Job costing and margin visibility
Did You Know?
Businesses running desktop accounting software with no cloud backup face an estimated $15–25K system migration that is commonly required as a closing condition or deducted from the offer.
Area 04 · Workforce Stability · 5 dimensions · 47 indicators
Will your team survive the transition?

Team retention, key-person concentration, and compensation documentation all affect how the business continues after a transition. We benchmark your workforce metrics against public sector benchmarks for your NAICS code and geography — so your turnover rate is measured against what's normal for businesses like yours, not in isolation.

Annual field & office turnover rate
Key person identification & exposure
Average employee tenure
Compensation documentation
Non-compete & retention agreements
Cross-training depth
Did You Know?
BLS data shows average annual turnover for skilled trades is ~15%. Businesses well above that benchmark often face retention bonuses as closing conditions, adding $25–75K in unplanned costs. (BLS Job Openings & Labor Turnover Survey, NAICS 238, 2023)
Area 05 · Customer Health · 4 dimensions · 45 indicators
Are your customers loyal to the business — or to you?

Reputation data, review velocity, and customer relationship structure are independently verifiable signals about the health of the customer base. We benchmark your Google rating and review trends against your local category average, assess customer retention patterns, and evaluate whether client relationships are held at the business level or tied to the owner personally.

Google rating vs. market average
Review volume & velocity trends
Customer retention rate
Lead source diversification
CRM data completeness
Relationship ownership (biz vs. owner)
Did You Know?
A sustained year-over-year decline in review velocity — even with a strong overall rating — signals potential demand softening that affects revenue growth assumptions in any valuation model.
Area 06 · Succession & Mgmt. · 3 dimensions · 45 indicators
Is there a team that can take the wheel?

Is there a management layer that can operate independently of the owner? Has any transition planning been put in writing? Is institutional knowledge documented in a form someone else can use? We assess management depth, knowledge transfer readiness, and exit timeline clarity — including the TRUST Index evaluation of the seller's own readiness to transition.

Management depth below owner
Documented transition plan
Operational knowledge documentation
Financial literacy of management team
Owner exit timeline clarity
Post-close consulting availability
Did You Know?
When no clear succession structure exists, post-close consulting agreements become a common transaction requirement — delaying final proceeds and often introducing earnout structures tied to post-close performance. (IBBA & M&A Source, Market Pulse, Q4 2023; BizBuySell Insight Report, 2024)
The Stakes
What Your Score Means

Your score isn't a grade.
It's a deal outcome.

Each zone on the DealFax scale reflects operational characteristics that commonly affect how deals are structured, what conditions are attached, and how much of your asking price holds up under scrutiny.

1.0–2.0
Not Ready
Significant operational gaps. Buyers will heavily discount, add conditions, or pass entirely.
2.0–3.0
Conditionally Ready
A deal is possible, but operational deficiencies commonly result in earnouts, escrow holdbacks, and extended consulting requirements as conditions.
3.0–4.0
Transaction-Ready
Operational profile supports the asking price. Buyers have less room to justify discounts or onerous conditions.
4.0–5.0
Premium-Ready
Strong operational foundation. Better positioned for competitive interest, favorable terms, and a cleaner close.
2.8
/ 5.0

Conditionally Ready
What happens at the negotiating table
Valuation adjustments commonly range 10–30%. On a $3M business, that's $300K–$900K of exposure before you've signed anything.
Earnout structures are common. When required, they typically tie 20–35% of proceeds to post-close performance you no longer control.
Extended consulting periods are frequently required. When operational continuity depends on the owner, post-close consulting requirements are common — and that time often comes at the seller's expense.
Escrow holdbacks are a common condition. Cash held against operational risks identified during diligence — released only if nothing surfaces post-close.
The buyer controls the narrative. They found the gaps. They priced them. You're reacting to their framing, not presenting your own.
3.5
/ 5.0

Transaction-Ready
What the same deal looks like
Stronger position to defend your asking price. Documented operations give buyers less room to justify discounts during diligence.
Cleaner deal structure is more achievable. Earnout provisions are less likely when operational risks are identified and addressed in advance.
More leverage over your exit timeline. A documented succession structure reduces a buyer's need to extend the consulting requirement.
Fewer conditions to close. When risks are mitigated and documented, there is less basis for holdbacks and post-close protections in the deal structure.
You control the narrative. You commissioned the inspection. You found the gaps. You addressed what you could. When diligence begins, you're presenting a documented position — not scrambling to respond to someone else's framing.
"

Every business owner deserves to know what they've built before someone else tells them.

The DealFax Founding Principle
The Deliverable
What You Receive

A report that actually
tells you something.

No generic templates. No boilerplate. Every DealFax report is built around your specific business, your specific risks, and your improvement opportunities.

Readiness Score with evidence
A score out of 5.0 across six areas and 30 sub-dimensions — every score backed by the data behind it.
Risk exposure in plain dollars
Key operational risks translated into financial estimates where quantifiable — what each gap commonly costs at the table if left unaddressed.
Prioritized 90-day roadmap
Ranked action items with timelines and projected score improvement — a clear picture of where to focus before going to market.
TRUST Index seller evaluation
An independent assessment of how prepared you are to drive a successful transition — rated by an assessor, not self-reported.
DealFax
DFX-2026-0247 · Assessed Report
Business
Summit Mech.
Revenue
$4.2M
Employees
28
Years Op.
22 yrs
2.8
/ 5.0
Overall Readiness Score
Conditionally Ready
–10–30% val. adj. · ~$2.2M exposure
Area Scores
Owner Dependency
2.2
Op. Systems
2.4
Revenue Quality
2.6
Succession
3.0
Workforce
3.2
Customer Health
3.4
Key Findings
Owner dependency — $1.47M exposure, no delegation framework documented
Customer concentration — top client at 14% of revenue on handshake agreement
Technology gap — desktop accounting, no FSM, $15–25K upgrade required
Request Your Report →
Pricing
What's Right for Where You Are

Know where you stand.
Decide how deep to go.

From a first look at where you stand, to a fully assessed report, to tracking your progress after remediation.

DealFax Industry Benchmark $395
Assessed Report $1,995
Annual Checkup $495
Self-Assessment · Advisor Review
DealFax Industry Benchmark
Self-Assessment + Advisor Review
$395
Flat rate · Delivered in 2–4 business days

A structured questionnaire across all six focus areas, benchmarked against public industry data for your specific sector and geography. Delivered within 2–4 business days with a 30-minute advisor call to walk through results.

  • 30-question structured intake
  • Gap analysis across all 6 focus areas
  • Industry benchmarks from public datasets — pulled for your specific sector and geography
  • Priority improvement action list
  • 30-minute advisor review call included
Note: The DealFax Industry Benchmark organizes your self-provided information into a gap analysis. It does not produce a DealFax Readiness Score — that requires the full Assessed Report.
Get Started
Advisor-Led · Full Assessment
Core Product · Fully Assessed
Assessed Report
$1,995
Advisor-led · Delivered in 10 business days

Advisor-led interviews, document review, and three-layer data cross-reference. The only product that produces a DealFax Readiness Score and TRUST Index evaluation.

  • Advisor-led structured interview + document review
  • Industry benchmarking against public data sources
  • Compliance verification against public records
  • DealFax Readiness Score — 30 evidence-backed dimensions
  • TRUST Index seller evaluation
  • Full narrative report with visualizations
  • Remediation roadmap with prioritized actions
  • Report delivery + readout call
  • DealFax Verified badge included if score ≥ 3.5
Request This Engagement
Post-Remediation · Assessed Report clients only
Annual Checkup
Progress Assessment
$495
One-time · Minimum 60 days after original report

Once you've done the remediation work, a Annual Checkup revisits your weakest dimensions — updated score, delta against your baseline, revised classification.

  • Assessor revisits remediated dimensions
  • Updated DealFax Readiness Score
  • Delta report — score movement against baseline
  • Revised readiness classification
  • DealFax Verified issued if Annual Checkup reaches ≥ 3.5
Ask About Annual Checkup
Included with qualifying Assessed Reports
DealFax Verified
Score 3.5 or above on an Assessed Report and receive DealFax Verified — a dated certificate, digital badge, and a one-page verified summary for your data room or listing package.
Included
with Assessed Report ≥ 3.5 score
Also issued on Annual Checkup if threshold is reached
Dated certificate of operational readiness
Digital badge for listing or data room use
One-page verified summary document
Score, classification, and assessment date included
Available to share with brokers, advisors, or buyers
Re-issued following a qualifying Annual Checkup
For Brokers · CPAs · Exit Planners
Advisor License
Run DealFax on behalf of your clients. DealFax Industry Benchmarks at bulk pricing, co-branded reports, and an independently sourced operational baseline before your engagement starts.
$249/mo
Per advisor · Cancel anytime
Learn More
DealFax Industry Benchmarks at $195 (vs $395 retail)
Co-branded report cover with your firm name
Client portal to manage assessments
Full methodology document included
Priority access to Assessed Report slots
NDA executed before any client data shared
Feature DealFax Industry Benchmark · $395 Assessed Report · $1,995 Annual Checkup · $495 Advisor License · $249/mo
Structured self-assessment$195 each
Gap analysis across 6 areas
Advisor review call30 min includedFull readout callIncluded
Benchmark comparison
Compliance verification
DealFax Readiness ScoreUpdated
TRUST Index evaluationRe-assessed
Full narrative reportDelta report
Remediation roadmapPriority action listFull roadmapRevised roadmapPriority action list
DealFax Verified badgeIf score ≥ 3.5If score ≥ 3.5
Co-branded output
Common Questions
FAQ

What owners ask us
most often.

No. DealFax evaluates operational health — workforce, systems, customer relationships, succession readiness — not your financial statements. It complements your financials. You'll still need a CPA or broker for formal valuation work; DealFax ensures you show up to that process in a stronger position.
Before you talk to buyers or brokers — ideally 12 to 24 months out, so you have time to act on the findings. Owners within 6 months of listing still benefit significantly from the risk register and seller readiness evaluation in the Assessed Report.
Owner-operated businesses with $1M–$25M in revenue in service, trades, professional services, and light industrial sectors — where owner involvement is high, institutional knowledge is concentrated, and transition risk is real.
A broker helps you sell. DealFax helps you prepare — on better terms. Brokers find buyers and manage the transaction. DealFax is the work you do before a broker is engaged, so when buyers start asking questions, the answers are already documented and working in your favor.
The Assessed Report is a comprehensive PDF covering an executive summary, a DealFax Readiness Score across 30 assessed dimensions, a risk register with exposure estimates, a TRUST Index seller evaluation, and a prioritized remediation roadmap. Scope and depth vary by business complexity. The DealFax Industry Benchmark ($395) produces a gap analysis and priority action list — but does not include a DealFax score. Request the Summit Mechanical sample report →
Yes. Your business information is never shared with brokers, buyers, or third parties. A mutual NDA is available for Assessed Report and Annual Checkup engagements and can be executed before any information is exchanged.
The DealFax Framework
Built on published research
Scoring Framework
30 dimensions · 6 focus areas · Evidence-capped
Each dimension has defined score levels with specific evidence requirements. Assessor judgment is bounded by documented anchor criteria — not opinion.
Public Data Sources
16 named sources — federal, Census, state, and reputation data
16 named public datasets — industry benchmarks, reputation signals, and compliance records — all cross-referenced independently against your specific business. Full dataset list →
Academic Basis
Graebner & Eisenhardt · IBBA Market Pulse · Exit Planning Institute
The six focus areas are drawn from M&A practitioner literature and academic research on lower-middle market transaction dynamics. Full citations →
The Methodology
How We Score

16 public datasets.
Benchmarks built for your industry,
size class, and geography.

The benchmarks that matter aren't national averages. They're pulled from public data for your specific industry, size class, and geography — so a 14% turnover rate means something different for a specialty trade contractor in Northern Virginia than it does as a generic number. Each dimension is then scored against defined criteria with documented evidence requirements — not assessor impression.

BLS Job Openings & Labor Turnover Survey (JOLTS)
Sector-level turnover rates by NAICS code and region — benchmarks employee attrition against the norm for your industry and geography
Census Statistics of U.S. Businesses (SUSB)
Revenue and employment growth rates by NAICS code and firm size class — benchmarks revenue trajectory against comparable businesses
Census County Business Patterns (CBP)
Business density by geography and NAICS — local market context and competitive density for your specific area
BLS Occupational Employment & Wage Statistics (OEWS)
Wage benchmarks by occupation and geography — assesses whether documented compensation is consistent with market rates
BLS Quarterly Census of Employment & Wages (QCEW)
County-level employer counts, employment levels, and wages by NAICS — granular local employment and wage context
Census Annual Business Survey (ABS)
Business characteristics and owner profile benchmarks by NAICS — contextualizes ownership structure and business maturity
Census Business Dynamics Statistics (BDS)
Firm survival, entry, and exit rates by industry and size class — benchmarks business longevity against what's typical for comparable firms
IRS Statistics of Income (SOI)
Industry financial ratios, profit margins, and revenue per employee by NAICS — financial performance benchmarks beyond what BLS and Census cover
Google Maps / Places
Rating, review count, and review velocity benchmarked against comparable businesses in the same NAICS category and local geography — primary reputation benchmark across all industries
Better Business Bureau (BBB)
Complaint history, complaint resolution pattern, and accreditation status — trust and compliance signal, not a rating benchmark
Angi / HomeAdvisor
Rating, review count, and pro status for home services trades — used as a secondary reputation benchmark specifically for HVAC, plumbing, electrical, and similar contractor businesses where Angi coverage is meaningful
Yelp
Rating and review volume for businesses with Yelp presence — used as a supplementary reputation signal, particularly for professional services, food and hospitality, and health services where Yelp coverage is stronger
OSHA Establishment-Specific Data
Workplace injury/illness rates and citations for the specific business — verified against the public establishment record, not self-reported
State Licensing & Regulatory Databases
Contractor and professional license status, expiration, and disciplinary history — the applicable state database is identified and pulled for wherever the business operates
Secretary of State / Business Entity Records
Entity status, good standing, registered agent, and filing history — confirms the business is legally current in its state of operation
DOL Wage & Hour Division Records
Public record of wage and hour violations by employer — surfaces any compliance exposure not visible from financial statements
16 named sources across three categories. Full methodology and dimension mapping on the Research & Methodology page →
Get in Touch
Industry benchmarking
8 public datasets pulled for your specific NAICS code, size class, and geography. A 14% turnover rate means something different for a specialty trade contractor in a competitive local market than it does as a national number. The benchmark is built for your situation.
Compliance verification
OSHA records, state licensing databases, business entity records, and DOL wage data are checked independently for the specific business — in whichever state it operates. Not taken from what the owner provides.
Operational assessment
A structured interview and document review covers what public records and benchmarks can't — team structure, client relationships, systems, succession depth, and documentation quality. Owner-provided information is a starting point; evidence determines the score.
Evidence-capped scoring
Each of the 30 dimensions has defined score levels with specific evidence requirements. Scores cannot exceed a set ceiling without the required documentation being produced and reviewed. Self-reporting alone is insufficient at any level.

Find out where your business stands
before it matters most.

Request a report or reach out with questions. We follow up promptly.

Your Next Step
Get in Touch

Let's talk about
your business.

No pitch, no pressure. Tell us where you are and what you're trying to figure out — we'll point you toward the right next step.

Fast Response
We follow up within one business day.
Confidential
Everything you share stays between you and DealFax. NDA available on request.
No Commitment
A first conversation doesn't obligate you to anything.

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